Issue tracker

FlowDesk Apps issue tracker

Use this page to report bugs, request improvements, and track work items for Queue Manager, SLA Manager, and future FlowDesk Apps products.

How to report an issue

Send bug reports and feature requests to [email protected]. Use a clear subject line such as [Queue Manager] Bug report, [Queue Manager] Feature request, [SLA Manager] Bug report, or [SLA Manager] Feature request.

We review incoming reports during business days, 09:00 to 18:00 America/Sao_Paulo. Critical security issues should be sent to [email protected] instead of the general tracker.

Information to include

The affected app name and version, if available.
Your Atlassian site URL or cloud ID, when relevant.
The Jira product and project type where the issue happens.
Steps to reproduce the behavior.
Expected result and actual result.
Screenshots, screen recordings, or error messages, when useful.
Whether the issue blocks production usage or has a workaround.

Please do not send passwords, personal access tokens, API tokens, private keys, or unnecessary personal data.

Issue categories

Bug reportSomething is not working as expected, such as a broken screen, incorrect count, failed validation, or unexpected error.

Feature requestA suggested improvement, new workflow, new field, configuration option, or Marketplace documentation request.

QuestionA request for guidance about setup, permissions, JQL, SLA rules, pricing, installation, or Marketplace listing information.

Security reportA vulnerability, data exposure concern, permission concern, or security incident. Send these to [email protected].

Triage and updates

We triage submitted work items by severity, customer impact, and reproducibility. We aim to acknowledge standard support and tracker requests within two business days. Confirmed defects are prioritized for a future maintenance release, and security issues follow the timelines described in our Security Policy.

Because our public tracker is currently email-based, customers receive updates through the email thread used to report the issue. If a public external tracker is introduced later, this page will be updated with the direct project link.

Current products

Queue Manager - configurable queues for Jira Software and Jira Service Management projects.
SLA Manager - independent SLA tracking, issue panels, and export fields for Jira Cloud.