Queue Manager

Configurable queues for Jira Cloud teams

Queue Manager helps Jira Software and Jira Service Management teams create clear queue views with JQL, priority groups, configurable columns, and controlled editing.

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Custom queues

Save queue views using JQL filters tailored to your service process.

Priority groups

Organize queues so agents can scan the work that matters first.

Access roles

Limit queue editing to admins or selected project roles.

Product screenshots

Queue Manager queue view — Queue views with priority groups, issue counts, and configurable issue tables.

Queue Manager columns editor — Column configuration for each queue, including field selection, ordering, and width controls.