FlowDesk Apps
SLA Manager

Independent SLA tracking for Jira and JSM

SLA Manager helps teams define, monitor, and export independent SLA targets for Jira issues without depending on one service project configuration.

Read documentation Contact support

SLA rules

Define SLA targets, start conditions, pause conditions, stop conditions, and breach thresholds.

Issue visibility

Show live SLA status directly on Jira issues and service management views.

Export fields

Expose SLA summary, next due date, status, time spent, and breached time through read-only Jira custom fields.

Product screenshots

SLA Manager project setup
Project setup with edit permissions, SLA scope, and project-level SLA configuration.
SLA Manager targets and calendars
Targets, fallback goals, custom goal rules, and business calendar selection.
SLA Manager start and reset rules
Transition-based start, restart, and reset rules for SLA counting.
SLA Manager issue panel
Issue panel showing current SLA state, remaining business time, due date, and calendar details.