Custom queues
Save focused queue views using JQL filters tailored to your service process.
Queue Manager
Configurable queues for Jira Service Management.
Create saved queue views using JQL, organize them with priority groups, customize visible columns, and keep queue administration limited to trusted roles.
Priority groups
Group queues into useful operating views so agents can scan important work first.
Project controls
Allow only admins or selected project roles to create, edit, duplicate, delete, and reorder queues.